Yes, we can custom portraits for you on a variety of themes, such as family, couples, people and pets, people and horses, etc.

We can design a portrait for any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!

Our artists are incredibly talented and can work with any animal on Earth.

Yes! We have a variety of options to suit your pet parent needs.

Right now, we have costume options for 1 pet, 2 pets, 3 pets and more pets together in one portrait!

If you followed our photo guidelines, then yes your photo is very likely good enough to use.

Guidlines for human.

• Find Good Lighting: ① Natural Light: Shoot during golden hour (early morning or late afternoon) for soft, flattering light. ② Shade: If it’s sunny, move to a shaded area for even lighting. ③ Avoid Flash: Avoid using the phone’s flash; instead, use natural or external light.
• Frame the Shot: ① Use the rule of thirds to position your subject off-center. ② Keep the background simple and uncluttered. ③ Fill the frame or use leading lines to draw attention to the subject.
• Focus on the Eyes: Tap on the screen to focus on the subject’s eyes, as they are the most important part of a portrait.
• Use a Stable Hand or Tripod
• Pay Attention to Details: Check the subject’s posture, hair, and clothing. Ensure there’s no distracting clutter in the background.

Guidlines for Pets.
• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either

We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Note: All examples on our website were produced using high quality photos.

No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.

You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.

Yes you can. All customers get to preview their artwork and request any changes before shipping.

Sure, we offer some popular background colors for your canvas when you place your order.

Once you are satisfied with our artwork and pay the remaining 80% of the balance, it will be shipped within 1-2 days.

We have two shipping options:

① Free shipping
If you choose the free shipping option, your package is expected to take 10-30 working days to arrive from the date of shipment.

② Fast shipping
Expect your parcel to take 5-10 days to arrive from the date it is shipped out.
Shipping prices are a flat fee per order:

USA: $27.99
CA, AUS, UK: $27.86
Europe: $27.86
Rest of world: $36.93

All orders are shipping with tracking.
Please allow a longer delivery time during seasonal shopping periods.

Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.

Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.

Don't worry, email our support team and we'll let you know where your order is.

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.